We gladly accept returns on select items
Contact us within 7 days of delivery. Ship items back within 21 days of delivery.
We don't accept exchanges or cancellations, but please contact us if you have any problems with your order.
The following items cannot be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
1) Custom or personalized orders
2) Perishable products (like food or flowers)
3) Intimate items (for health/hygiene reasons)
4) Items on sale or clearance
5) Completed build-at-home pieces
6) Gift cards/certificates
Conditions of return and refunds
Buyers are responsible for return shipping costs unless the product arrives damaged. You MUST contact us when you receive the package to inform us that it is damaged. We are not responsible for damages that incur on the customer's behalf after delivery. If the item is not returned in its original condition (unless damaged already), the buyer is responsible for any loss in value. If all conditions are met, you will be refunded to your method of purchase, usually within 4-14 business days.